August 31st, 2010
A Cruel Game of Snakes and Ladders at Dacorum’s Benefits Section
Comment?
Dacorum Borough Council has a duty to promote well-being within its boundaries. But it seems to have forgotten this. The local economy would be boosted - and a large amount of personal distress would be alleviated - if it was made easier for people to claim the benefits to which they are entitled. But no, despite my asking last year, in January, in March, for more resources for the Revenue and Benefit Section they are still not forthcoming. There is still a 4 to 6 week backlog in processing claims. Families could get evicted for the lack of rent within that sort of time-scale. The council officers do their best to prevent that - but they have to work within a rotten and inadequate system.
What makes it worse, however, is not just the 4 - 6 week backlog to the processing of a claim, but the policy of putting a claim to the back of the queue again for any change in circumstances or for any mistake in filling out a form, however obvious or trivial. Claimants are under stress, most are not familiar with the forms - it’s not surprising they might occasionally tick the wrong box. The claimant climbs the ladder for 4- 6 weeks till the officer gets round to processing the claim then - oops! - a mistake is found. So it’s slithering down the snake back to square one again for that to be corrected and another 4 - 6 weeks wait. Not only is this an inefficient way of working - to an anxious claimant it is sheer cruelty.
Claims once started should be processed by officers to completion, correcting any errors and assessing changes to circumstances along the way. The Benefits Section should be properly resourced to reduce the excessive wait. The duty of well-being should be taken seriously.






